DGCOS is the Ombudsman Scheme for the double-glazing industry offering you extensive safeguards and protection including:
Free Advice Line
1st Scenic Ltd is proud to announce that we are a member of DGCOS.
What is DGCOS?
The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) protects consumers buying Double Glazing products, Conservatories, Doors, Porches, Fascias, Soffits, Orangeries or associated products from DGCOS Accredited members.
All DGCOS Accredited Installers are continually vetted in many areas to ensure consumers are satisfied.
If you want assurance that you’re protected, make sure you use a member of DGCOS. Homeowners who use DGCOS members receive FREE access to a comprehensive dispute resolution service including: FREE mediation, FREE independent inspections (at DGCOS’ discretion) and a FREE independent Ombudsman service.
DGCOS provides comprehensive Consumer Protection within the UK Double Glazing and Conservatory Sector and gives consumers an advanced level of protection and confidence.
The scheme’s ambassador is Nick Ross (ex-BBC Watchdog and Crimewatch presenter).
Ensure your investment is safeguarded by using a DGCOS Member. For further information about DGCOS visit: www.dgcos.org.uk
Benefits to consumers (when using a DGCOS member):
From the cutting-edge contemporary home to the charmingly traditional, Solidor has a style for every design direction; each of these styles are available in the following structures: French doors, stable doors and entrances where side panels feature, each of which can be personalised with an array of hardware. In addition, there are 20 different colour shades available (customisable both inside and out), with many being industry firsts (such as Rich Aubergine, Chartwell Green, Duck Egg Blue, French Grey and Irish Oak); finally, there are 18 varying frame combinations (chamfered and sculptured) – all of which provides for a matchless level of customisation. The Solidor collections for composite doors include:
- DGCOS Scheme fully endorsed by Nick Ross (former BBC Watchdog & Crimewatch presenter)
- Vetted and Accredited Installers
- FREE Consumer Advice Line: 0800 195 9433
- FREE Mediation (to help fully resolve any disputes should they arise)
- FREE Independent Inspections (to assist with installation or product defects at DGCOS discretion)
- FREE access to an independent Ombudsman (to conclude disputes without incurring legal fees or costs)
What do our customers think?
10/10 superb. I was recently recommended 1st Scenic and I am thrilled with the efficiency of this company and the products. The staff are friendly and go above and beyond. The installation went smoothly by their experienced fitters and we got a great finish with no mess left behind. I would highly recommend them and I will be a returning customer in the near future.
Overall the experience from start to finish was very professional. Sam came to provide a quote and was not pushy as many of these companies are. A surveyor then measured and gave an estimated time frame for fitting. The price was competitive and the quality of the door very good. Overall I would not hesitate to recommend 1st Scenic.
We had a stunning set of bi-folds fitted in our new extension – They are stunning – the process from enquiry to installation was so easy, Dave came and measured up, we had a quote 24 hours later (no pressure follow up calls etc) then after my wife and I spoke it through we called back a week later to say yes.